CARE
Each O P A L M I L K piece is considered wearable A R T and should be cared
for accordingly. Pieces are intended for special occasions, rather than everyday wear.
To ensure that they are cared for: Avoid water, and never use cleaners.
Please remove jewelry when washing hands, bathing, or swimming in the sea.
Take caution not to hit the pieces on hard surfaces, and be mindful of storage location.
Although breakage is rare with proper care, it can happen. Damage that occurs is
typically caused by the wearer, and the wearer assumes all responsibility.
Should you need a repair, Rye can attmept to fix your piece for a fee of $20-50
depending on the severity of the damage. In the event that a stone breaks, nothing
can be done to fix this, given that the stones are natural and cannot be repaiired.
ALL SALES ARE FINAL.
Thank you for your understanding and
for respecting my craft
RETURN POLICY
ALL SALES ARE FINAL. Because each piece is hand made, just for you, Rye will not exchange an item or accept a return (partially for sanitary reasons). Please choose your piece carefully before placing an order.
All designs that feature crystals will vary in appearance, as the materials are natural this is out of my hands. If you would like to discuss the details of your stone this must be done prior to placing the order.
SHIPPING POLICY
OpalMilk calculates shipping & packaging fees at checkout based on buyer's location and product weight. OpalMilk is not responsible for any issues that happen with the mailing process once you have been sent tracking. Buyer is responsible for taking up any issues with mail services personally. If you have a preferance for shipping services, or would like to purchase insurance, please inquire about options when placing the order. Most OpalMilk items are hand made in the order they are received, please expect work queue to be up to 4-6 weeks. Rush orders are available upon request.
GIFTING: Handmade leather embossed travel pouch option available. You can find this listed under the "bags" section, and add the corresponding size to your order.
PAYMENT METHOD
OpalMilk accepts PayPal or credit card.
WHOLESALE, RENTAL
& COLAB INQUIRIES
For any collaboration or wholesale inquires, please contact Rye via the contact button below.
OpalMilk is always flattered and grateful for opportunities to be featured in your creation process, depending on availabilty of the items requested.
Select pieces may be loaned out for photoshoots & or workshops ONLY upon request for a restocking fee of roughly $50 per item. The rental fee is gauged by the price of the item being rented. Please note* if items are broken, stained, damaged, lost (including in mail) during their rental time, there will be additional fees or total forfeit of payment.
If you'd like to rent an OpalMilk item for a workshop: In most cases, you will need to purchase the pieces upfront at their full price. When the items are returned safely back to Rye in the condition in which they were sent, you will be refunded everything except the rental fee for each piece, and the shipping fees.
Thank you for respecting these policies and for considering OpalMilk for your vision!